FAQ

How to order tobacco products online?

About our cigarette products:

Delivery and Shipping:

Miscellaneous:

How to order tobacco products online?

It is simple, as you can see below:

• Visit our online tobacco shop www.MyCigaretteShop.net where you can choose the product that you wish and click on the brand you are interested in.

• You will access the selected brand page where you will find the description and the price of the product.

• Choose the brand you want to buy. Then click on it. You will be automatically redirected to your shopping cart.

• If you want to choose more brands of cigarettes than one, click on “Back to Shopping” button and choose another favored product on the main page.

• After you finish shopping click on “Go to secure Checkout”.

• Introduce all the required information and click “Click to Purchase”. As soon as your card information is checked by our processing company partner you will receive a confirmation about order status via e-mail.

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The order was declined. What is wrong?

The orders are at most times declined or declared invalid because of one of the reasons indicated below:

• The type of the card you are using is not accepted by the system.

• The card you are using for the purchase has expired, or is invalid, or you simply made a mistake while filling the required information.

• Your card issuer rejected the transaction as a means of precaution.

• Technical problem; Please note that you have to use Mozzilla Firefox as a browser as it is more sure it will work for you to place an order, etc in any case, please contact the Customer Service Department so that we could solve the problem and help you.

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What is the shipping rate?
The shipping rate is flat at $14.88 a carton.
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How can I pay?
We accept the payment via Bitcoins or money transfers via express payment services like Western Union or MoneyGram
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Can the products be ordered by fax?
Unfortunately, no.
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Can the products be ordered by phone?
Sadly, no! You can place your order using online form only.
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What is the maximum number of cartons?
If this is your first order in our online tobacco store then your limit is 6-10 cartons of cigarettes
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How can I check my order status?

After you choose your brand of cigarettes at MyCigaretteShop.net
you will be immediately notified about your order status by email. You can make changes in your order within 24 hours. Please if you do any changes inform our support center via email and provide the number of your order.

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About our cigarette products:

Are the offered cigarettes manufactured in the United States?
The cigarettes offered at www.MyCigaretteShop.net are manufactured in Europe and comply with the European standards.
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Delivery and Shipping:

When will the cigarettes be delivered if I confirm my order on www.MyCigaretteShop.net?
The order is being shipped in the period of 10-25 days. It depends on your location. But our professional Support Team will work on reducing the time of delivery up to 10 days, because your comfort and pleasure are our priorities. Please note that we ship cigarettes by international regular mail. The term 10-31 days is provided to include possible delays, caused by national holidays, bad weather conditions, etc.
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Where do you deliver cigarettes?
We deliver cigarettes all over the USA.We do not ship orders to Italy, Ireland, Germany, the Netherlands and France.
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What should I do if I have ordered 12 cartons but only 10 were delivered?
All ordered products are delivered to clients in the same day.
The problem can take place at the post because they do not manage to process all the orders during a working day and this can cause the delay of the rest of the order. Please be patient and wait for the balance of your order, it will come soon.
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I have not received a part of the order, what is wrong?
The orders are usually shipped at once. In case the order is large, we divide it in more than one package, but ship the packages on the same day. However, sometimes the packages are delayed during transit, and arrive within several days between each other.
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Miscellaneous:

Are the orders anonymous?
Information on orders and customers is completely confidential.
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What guarantees does www.MyCigaretteShop.net provide?
If the ordered product was stolen , damaged, or the parcel was lost, we guarantee resending or full refunding of the product to you. It is a 100% guarantee; you are not taking any risk. The clients should contact us at support@mycigaretteshop.net and provide order number and detailed description of the problem. Please don’t charge your money back through credit card companies.
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Do you have a client support center?
Yes, you can contact it at our Support Center . You can ask questions, but be sure to introduce your order number. You will get all the answers that you need from the support center shortly.
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What should I do if my account was charged and my order status is “Unpaid” or “Declined” on your site?
Just contact our support center at support@mycigaretteshop.net where your information will be checked and soon you’ll get a message on your email about the ordered tobacco products.
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Do you have auto-delivery option?
Sadly, but no.
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What is the estimated time of order processing?
If your order was paid by Credit Card, then it will be processed and shipped to you within 24 days.
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Will new cigarette brands appear on MyCigaretteShop.net?
Yes, we always try to enlarge the variety of our tobacco products.
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What is the chargeback dispute?
It means you have canceled the payment with us through your bank, instead of letting us return the payment
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